FAQ

How is Melony Pump Different?

1. A unique leak-proof design: -5 degree tilt in the breast shield ensures milk flows smoothly into the bottle with a snug fit whilst the internal valve prevents back flow. Meaning, you can pick up toys, chase work colleagues, unpack dishwashers, or join meetings all while getting your pump on.

2. Large 180ml capacity means you don't need to change the bottle half-way through your pumping session if you have a high supply.

3. mL markings on the front of the bottle so you know exactly how much you've pumped each session

4. High tech with 4 modes to personalise your rhythm. This helps with nipple inversion, simulation, and natural suction to mimic a babys natural sucking. Mode memory, remembers your favourite modes and automatically takes you there.

5. 10 suction strengths so you can get power when you need it. Most mums don't need to go above a suction 5-6, as the personalied rhythms can improve with supply.

6. Longer Battery Life: Go 24 hrs on 1 charge with 6-8 pumping session. So you don't have to stop and charge in the middle of the day.

7. Discreet: one of the slimmest pumps on the market (7.5cm thick), with no bulky motor means it hides discreetly in your bra when needed

8. Quiet: Engineered for discretion, the Melony pump operates quietly, making it ideal for use in shared spaces or for night-time pumping without disturbing your baby (40dB).

9. Easy-Peasy Assembly and Clearning: Simplify your routine with only 4 steps to assemble and disassemble your pump. All components are dishwasher safe for hassle-free cleaning.

10. Melony is proudly Australian Owned and trusted, based in Sydney supporting the highest standard of quality and design. Benefit from local customer support whenever you need.

Will Melony fit my nipple?

The right fit is important for optimal suction. Melony Pump includes at 25mm breast shield with two additional soft silicone 17mm and 21mm flanges (aka cushion inserts) so you can get your ideal fit. After arrival, measure your nipple to find the flange size that works for you.

BONUS: All Melony Pumps include a spare valve

Does Melony have hospital grade suction?

Melony Pump has powerful suction up to 280mmhg on level 10. Most mums find this too strong, and only need to pump on level 5-6 suction. bonus: you can now personalise your pumping rhythm over 4 modes to mimic your babies natural suckling Massage Suction, Traction, and Simulation modes are designed to balance power and comfort for optimal supply.

Whats the return policy? Does Melony Pump have a warranty?

Melony has a flexible returns policy and peace of mind warranty information. More details here: Return & Warranty Information

What volume of milk can it hold?

180mL - on average women produce between 80-120mL per 30 minute pumping session, so if you're an over achiever Melony has you covered. No need to change the bottle mid-feed if you have higher supply.

BONUS: Melony bottles have mL markings on the front so you can always see what volume you're pumping.

How long does the battery last?

Melony Pump has a large 1300mAh battery, meaning you can have 6-8 pumping sessions / day which for most mums is a full day of pumping!

What is the difference between wearable and traditional breast pumps?

Wearable pumps have all the same parts as a traditional pump, but in a compact and portable form. Most importantly - they're cordless! The flanges, collection cups, and motor are all-in-one, and the whole thing fits inside your bra. The motor is battery powered so there is no need for a cord or outlet, simple charge the pumps up and you'd good to go.

Read more at the Melony Blog

What position can I pump in wearing Melony?

We recommend sitting or standing as the pump functions best when you are upright. However, depending on factors like the amount of milk in the bottle and where the pump sits on your breast, you might find you have more flexibility.

We've had testers unload dishwashers, change their babies and much more - so long as Melony Pump is functioning properly you can use it in any position that works for you.

Want to know anything else?

Our local support team is here to help. Email us at info@melonypump.com.au or DM us on instagram @melonypump

Returns & Warranty

RETURNS POLICY

We understand you may need to return your purchase for different reasons. 

Change your mind?   No worries.  You can return any unused items within 30 days of purchase.  

For your peace of mind, Melony has a two year warranty on the Hub (motor) and the washable components have a 90 day warranty. Any additional Melony accessories you may buy also have a 90 day warranty. 

Melony Breast Pumps are intimate products.  For hygiene and safety reasons, they can only be used by one person.  

Please see below for more information on return conditions: 

  1. The item is faulty. This will need to be returned to the Melony Support Team and inspected.
  2. All returns must be authorised by the Melony Customer Service Team before posting. 
  3. Returned goods due to change of mind need to be in their original condition. All goods must be unopened, unmarked and in saleable condition. If returned goods do not match this condition Melony may reject the goods, unless Melony has requested their return, or the goods were shown to be defective at the time of supply.
  4. Request for returns must be made to Melony Support within thirty (30) days of receipt of goods.
  5. All claims for credit must be communicated to Melony Support within thirty (30) days of the users discovery of defect in the goods.

Return postage for change of mind returns is the responsibility of the customer. 

Need support?  Reach out to use any time at info@melony.com.au 

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